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Pinheiro, A., Passos, A. M. & Stoleroff, A. (2019). Mediation and third party interventions in collective conflicts in organizations. In Euwema, M., Medina, F.J., García, A.B., Pender, E. (Ed.), Mediation in Collective Labor Conflicts. (pp. 112-126). London: Springer International Publishing.

A. I. Pinheiro et al.,  "Mediation and third party interventions in collective conflicts in organizations", in Mediation in Collective Labor Conflicts, Euwema, M., Medina, F.J., García, A.B., Pender, E., Ed., London, Springer International Publishing, 2019, pp. 112-126

@incollection{pinheiro2019_1713556729852,
	author = "Pinheiro, A. and Passos, A. M. and Stoleroff, A.",
	title = "Mediation and third party interventions in collective conflicts in organizations",
	chapter = "",
	booktitle = "Mediation in Collective Labor Conflicts",
	year = "2019",
	volume = "",
	series = "",
	edition = "1",
	pages = "112-112",
	publisher = "Springer International Publishing",
	address = "London",
	url = "https://www.springer.com/us/book/9783319925301"
}

TY  - CHAP
TI  - Mediation and third party interventions in collective conflicts in organizations
T2  - Mediation in Collective Labor Conflicts
AU  - Pinheiro, A.
AU  - Passos, A. M.
AU  - Stoleroff, A.
PY  - 2019
SP  - 112-126
SN  - 2199-4544
CY  - London
UR  - https://www.springer.com/us/book/9783319925301
AB  - This open access book opens up the black box of mediation in collective conflicts through the analyses and comparisons of various systems. Mediation and related third party interventions such as conciliation and facilitation are  discussed as effective prevention and regulation tools for different types of collective labor conflicts. These interventions fit in a new developed five-phase model of collective conflicts in organizations, going from capacity building in latent conflicts, through conciliation, mediation and arbitration in escalating phases, to rebuilding of trust after hot conflicts. The authors promote understanding and discussion with regards to labor mediation systems, presenting comparative research on the perspectives of mediators and users of mediation. This book describes and analyses laws, regulations and practices of mediation in seventeen countries, with a relative strong emphasis on Europe. Part 1 presents theoretical frameworks on conciliation and mediation in collective labor conflicts. Part 2 presents regulations  and practices in 12 European countries: Belgium, Denmark, Estonia, France, Italy, Poland, Portugal, Spain, The Netherlands, and the United Kingdom. Part 3 discusses mediation in these collective conflicts in Australia, China, India, South Africa and the USA. Part 4 offers conclusions and ways forward. This book offers analyses, good practices and developments for third party intervention in collective labor conflicts in global and local changing environments. This book is a must-read for policy makers, , social partners at different levels, as well as scholars and practitioners in industrial relations, human resources management and conflict management, particularly conciliators and mediators.
ER  -