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A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA) 
Domingues, L., Pinto, A. & Carlos J. G. (2018). The relevance of intellectual capital in shared service centres: an exploratory research on the contribution of three models from different areas of knowledge. International Journal of Technology and Human Interaction. 14 (2), 1-16
Exportar Referência (IEEE) 
L. C. Miranda et al.,  "The relevance of intellectual capital in shared service centres: an exploratory research on the contribution of three models from different areas of knowledge", in Int. Journal of Technology and Human Interaction, vol. 14, no. 2, pp. 1-16, 2018
Exportar BibTeX 
@article{miranda2018_1732255921769,
	author = "Domingues, L. and Pinto, A. and Carlos J. G.",
	title = "The relevance of intellectual capital in shared service centres: an exploratory research on the contribution of three models from different areas of knowledge",
	journal = "International Journal of Technology and Human Interaction",
	year = "2018",
	volume = "14",
	number = "2",
	doi = "10.4018/IJTHI.2018040101",
	pages = "1-16",
	url = "https://www.igi-global.com/gateway/article/198990"
}
Exportar RIS 
TY  - JOUR
TI  - The relevance of intellectual capital in shared service centres: an exploratory research on the contribution of three models from different areas of knowledge
T2  - International Journal of Technology and Human Interaction
VL  - 14
IS  - 2
AU  - Domingues, L.
AU  - Pinto, A.
AU  - Carlos J. G.
PY  - 2018
SP  - 1-16
SN  - 1548-3908
DO  - 10.4018/IJTHI.2018040101
UR  - https://www.igi-global.com/gateway/article/198990
AB  - In the context of shared services, considering the intrinsic characteristics of the concepts service and sharing, organizational knowledge can assume different levels of relevance depending on the models adopted, from the most conventional to the most recent models considered as new forms of shared services. These are: Centres of Competence, Centres of Excellence, Centres of Expertise and Technical Centres. According to Nonaka, the creation of new knowledge takes place in a continuous process of transformation of tacit knowledge into explicit knowledge. Marciniak correlates the new models of shared services with the tacit and explicit knowledge. Domingues presents in the SSAM model the concept of intellectual capital as the driving force of innovation and quality service effectiveness. This article, using a qualitative approach and constructivist paradigm, develops exploratory research that aims in new directions and horizons at the confluence of these three models (Nonaka, SSAM and Marciniak) in knowledge management at shared service centres.
ER  -