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Andrade, A. A., Cardoso, M. G. M. S. & Lopes, Vitor V. (2021). Logical rules characterization of online consumer trust. International Transactions of Operations Research. 28 (3), 1393-1416
A. A. Andrade et al., "Logical rules characterization of online consumer trust", in Int. Transactions of Operations Research, vol. 28, no. 3, pp. 1393-1416, 2021
@article{andrade2021_1732201702968, author = "Andrade, A. A. and Cardoso, M. G. M. S. and Lopes, Vitor V.", title = "Logical rules characterization of online consumer trust", journal = "International Transactions of Operations Research", year = "2021", volume = "28", number = "3", doi = "10.1111/itor.12630", pages = "1393-1416", url = "https://doi.org/10.1111/itor.12630" }
TY - JOUR TI - Logical rules characterization of online consumer trust T2 - International Transactions of Operations Research VL - 28 IS - 3 AU - Andrade, A. A. AU - Cardoso, M. G. M. S. AU - Lopes, Vitor V. PY - 2021 SP - 1393-1416 SN - 0969-6016 DO - 10.1111/itor.12630 UR - https://doi.org/10.1111/itor.12630 AB - In this study, we address the discriminant factors of website trust. We specifically build sets of propositionalrules that can be used to predict the level of trustworthiness of a site. Focusing on initial trust, a survey wasdesigned to assess site characteristics observed by the respondent and his/her perceptions around appearance,reputation, fulfillment, and security. By exploring data, we look for the most favorable rules classifiers amongdecision trees as well as classical and dominance-based rough sets. A heuristic aiming to derive simplerclassifiers is also proposed. The experimental setup considers diverse groups of attributes (predictors) for theextraction of rules. Results obtained are compared by taking into account predictive ability and parsimony ofrules’ sets. Finally, the selected sets help bring light on how consumers process site information and suggestspecific recommendations for e-commerce vendors. ER -