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Isabell Storsjö & Martins, A. (2019). Towards a Service Supply Chain Approach for Public Service Management. XXIII Annual Conference of the International Research Society for Public Management.
I. Storsjö and A. L. Martins, "Towards a Service Supply Chain Approach for Public Service Management", in XXIII Annu. Conf. of the Int. Research Society for Public Management, Wellington, 2019
@misc{storsjö2019_1734531780432, author = "Isabell Storsjö and Martins, A.", title = "Towards a Service Supply Chain Approach for Public Service Management", year = "2019", url = "http://irspm2019.com/irspm19/home" }
TY - CPAPER TI - Towards a Service Supply Chain Approach for Public Service Management T2 - XXIII Annual Conference of the International Research Society for Public Management AU - Isabell Storsjö AU - Martins, A. PY - 2019 CY - Wellington UR - http://irspm2019.com/irspm19/home AB - Modern public services are characterised by inter-organisational relationships, multi-actor policy making, and coproduction. These are also aspects of service supply chain management, but there are specificities. The aim of this conceptual paper is to develop propositions based on existing research to further the knowledge in the intersection of (service) supply chain management and public management. The four propositions relate to: the structure of public service provision; for whom public services are provided; what is it that flows through the public service supply chain; and the role of coordination as a component of management in the public service supply chain ER -