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A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA) 
Pereira, L., Sabido, P. & Santos, J. P.  (2021). Return of investment initiatives in business process management. International Journal of Business Innovation and Research. 24 (1), 45-56
Exportar Referência (IEEE) 
L. L. Pereira et al.,  "Return of investment initiatives in business process management", in Int. Journal of Business Innovation and Research, vol. 24, no. 1, pp. 45-56, 2021
Exportar BibTeX 
@article{pereira2021_1731867644638,
	author = "Pereira, L. and Sabido, P. and Santos, J. P. ",
	title = "Return of investment initiatives in business process management",
	journal = "International Journal of Business Innovation and Research",
	year = "2021",
	volume = "24",
	number = "1",
	doi = "10.1504/IJBIR.2021.111974",
	pages = "45-56",
	url = "https://www.inderscience.com/index.php"
}
Exportar RIS 
TY  - JOUR
TI  - Return of investment initiatives in business process management
T2  - International Journal of Business Innovation and Research
VL  - 24
IS  - 1
AU  - Pereira, L.
AU  - Sabido, P.
AU  - Santos, J. P. 
PY  - 2021
SP  - 45-56
SN  - 1751-0252
DO  - 10.1504/IJBIR.2021.111974
UR  - https://www.inderscience.com/index.php
AB  - This study aims to verify the perception of business process management (BPM), namely benefits, maturity, budget in the company and qualitative factors that make it difficult to measure and to understand the relevance of return on investment (ROI). It is also intended to create a conceptual model that makes it possible to evaluate the valorisation of BPM within an organisation. The results indicate that BPM has gained higher relevance and maturity in organisations, being noticed through the high range of budget that is allocated to BPM initiatives, as well as the higher outsourcing services and internal teams. Regarding the barriers of ROI's implementation, the one which is the most common one was the top managers. This study had limitations at the sample level and for future research these limitations should be overcome with the study of the dependency between economic value added and earnings per share and BPM budget variables using ROI.
ER  -