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Pinto, L., Loureiro, S. M. C., Rita, P. & Sarmento, E. M. (2019). Fostering online relationships with brands through websites and social media brand pages. Journal of Promotion Management. 25 (3), 379-393
L. Pinto et al., "Fostering online relationships with brands through websites and social media brand pages", in Journal of Promotion Management, vol. 25, no. 3, pp. 379-393, 2019
@article{pinto2019_1732202944857, author = "Pinto, L. and Loureiro, S. M. C. and Rita, P. and Sarmento, E. M.", title = "Fostering online relationships with brands through websites and social media brand pages", journal = "Journal of Promotion Management", year = "2019", volume = "25", number = "3", doi = "10.1080/10496491.2019.1557817", pages = "379-393", url = "https://www.tandfonline.com/doi/full/10.1080/10496491.2019.1557817" }
TY - JOUR TI - Fostering online relationships with brands through websites and social media brand pages T2 - Journal of Promotion Management VL - 25 IS - 3 AU - Pinto, L. AU - Loureiro, S. M. C. AU - Rita, P. AU - Sarmento, E. M. PY - 2019 SP - 379-393 SN - 1049-6491 DO - 10.1080/10496491.2019.1557817 UR - https://www.tandfonline.com/doi/full/10.1080/10496491.2019.1557817 AB - The current study explores how brands create and maintain online relationships with consumers through their Websites, Facebook and Instagram brand pages. Findings show that Websites perform better in the two strategies disclosure and information dissemination. Regarding the strategy interactivity and involvement, websites lack interactive features that allow firms to engage with consumers, such as commenting and sharing opportunity. Managerial implications of the study are also provided. ER -