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Brochado, A., Souto, J. & Brochado, F. (2021). Dimensions of sustainable tour experiences. Journal of Quality Assurance in Hospitality and Tourism. 22 (5), 625-648
A. M. Brochado et al., "Dimensions of sustainable tour experiences", in Journal of Quality Assurance in Hospitality and Tourism, vol. 22, no. 5, pp. 625-648, 2021
@article{brochado2021_1734879724071, author = "Brochado, A. and Souto, J. and Brochado, F.", title = "Dimensions of sustainable tour experiences", journal = "Journal of Quality Assurance in Hospitality and Tourism", year = "2021", volume = "22", number = "5", doi = "10.1080/1528008X.2020.1827479", pages = "625-648", url = "https://www.tandfonline.com/journals/wqah20" }
TY - JOUR TI - Dimensions of sustainable tour experiences T2 - Journal of Quality Assurance in Hospitality and Tourism VL - 22 IS - 5 AU - Brochado, A. AU - Souto, J. AU - Brochado, F. PY - 2021 SP - 625-648 SN - 1528-008X DO - 10.1080/1528008X.2020.1827479 UR - https://www.tandfonline.com/journals/wqah20 AB - Tour operators are crucial to supply chain management within sustainable tourism. This research sought to identify sustainable tour dimensions from the tourists’ perspective. The sample comprised 878 post-experience online reviews of 20 tours across Portugal, written by tourists from different countries. Mixed content analysis methods (i.e., qualitative narrative and quantitative computer-assisted analyses) produced results used to generate a concept map of 12 themes: tour, guide, experience, hike, service, food, recommendation, fun, return, walk, difference, and wildlife. Each theme contains concepts related to service quality and experience dimensions. The findings provide a better understanding of how tourists perceive sustainable tour experiences. ER -