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Menezes, J. & Pinto, C. (2011). From Goods to Service Focus: adaptation in the railway industry. In Bo van der Rhee, Liana Victorino (Ed.), 12th International Research Symposium on Service Excellence in Management . (pp. 1-10). Ithaca: Center for Hospitality Research Scholl of Hotel Administration Cornell University.
J. C. Menezes and C. pinto, "From Goods to Service Focus: adaptation in the railway industry", in 12th Int. Research Symp. on Service Excellence in Management , Bo van der Rhee, Liana Victorino, Ed., Ithaca, Center for Hospitality Research Scholl of Hotel Administration Cornell University, 2011, pp. 1-10
@inproceedings{menezes2011_1724056074655, author = "Menezes, J. and Pinto, C.", title = "From Goods to Service Focus: adaptation in the railway industry", booktitle = "12th International Research Symposium on Service Excellence in Management ", year = "2011", editor = "Bo van der Rhee, Liana Victorino", pages = "1-10", publisher = "Center for Hospitality Research Scholl of Hotel Administration Cornell University", address = "Ithaca", organization = "Cornell University", url = "" }