Exportar Publicação

A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA) 
Menezes, J. & Pinto, C. (2011). From Goods to Service Focus: adaptation in the railway industry. In Bo van der Rhee, Liana Victorino (Ed.), 12th International Research Symposium on Service Excellence in Management . (pp. 1-10). Ithaca: Center for Hospitality Research Scholl of Hotel Administration Cornell University.
Exportar Referência (IEEE) 
J. C. Menezes and C. pinto,  "From Goods to Service Focus: adaptation in the railway industry", in 12th Int. Research Symp. on Service Excellence in Management , Bo van der Rhee, Liana Victorino, Ed., Ithaca, Center for Hospitality Research Scholl of Hotel Administration Cornell University, 2011, pp. 1-10
Exportar BibTeX 
@inproceedings{menezes2011_1734887816829,
	author = "Menezes, J. and Pinto, C.",
	title = "From Goods to Service Focus: adaptation in the railway industry",
	booktitle = "12th International Research Symposium on Service Excellence in Management ",
	year = "2011",
	editor = "Bo van der Rhee, Liana Victorino",
	pages = "1-10",
	publisher = "Center for Hospitality Research Scholl of Hotel Administration Cornell University",
	address = "Ithaca",
	organization = "Cornell University",
	url = ""
}
Exportar RIS 
TY  - CPAPER
TI  - From Goods to Service Focus: adaptation in the railway industry
T2  - 12th International Research Symposium on Service Excellence in Management 
AU  - Menezes, J.
AU  - Pinto, C.
PY  - 2011
SP  - 1-10
CY  - Ithaca
ER  -