Exportar Publicação

A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA) 
Carvalho, F., Silva, S.A. & Carvalho, H. (2020). Self-efficacy and workplace incivility- a contribute to understand burnout. IWP 2020 International Conference.
Exportar Referência (IEEE) 
F. M. Carvalho et al.,  "Self-efficacy and workplace incivility- a contribute to understand burnout", in IWP 2020 Int. Conf., 2020
Exportar BibTeX 
@misc{carvalho2020_1732203896640,
	author = "Carvalho, F. and Silva, S.A. and Carvalho, H.",
	title = "Self-efficacy and workplace incivility- a contribute to understand burnout",
	year = "2020",
	howpublished = "Digital",
	url = "http://iwpconference.group.shef.ac.uk/"
}
Exportar RIS 
TY  - CPAPER
TI  - Self-efficacy and workplace incivility- a contribute to understand burnout
T2  - IWP 2020 International Conference
AU  - Carvalho, F.
AU  - Silva, S.A.
AU  - Carvalho, H.
PY  - 2020
UR  - http://iwpconference.group.shef.ac.uk/
AB  - This study analysed the relation between colleagues and customers ́ incivility and burnout. Considering the JDR model, the moderating effect of self-efficacy was also hypothesised. Data was collected on one Portuguese public organisation (N = 562), through a questionnaire. Burnout was assessed with a new four dimensions ́ scale. Results confirmed that both types of incivility were significantly related to all burnout facets. Self- efficacy showed to not moderate the relationship between the two workplace incivility types and emotional exhaustion. However, the negative impacts of customers ́ incivility on cognitive impairment, emotional impairment and mental distance were found to be buffered by self-efficacy.
ER  -