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Rahim, M. A., Psenicka, C., Polychroniou, P., Zhao, J.-H., Yu, C.-S., Chan, K. A....van Wyk, R. (2002). A model of emotional intelligence and conflict management strategies: a study in seven countries. International Journal of Organizational Analysis. 10 (4), 302-326

A. Rahim et al.,  "A model of emotional intelligence and conflict management strategies: a study in seven countries", in Int. Journal of Organizational Analysis, vol. 10, no. 4, pp. 302-326, 2002

@article{rahim2002_1714801195034,
	author = "Rahim, M. A. and Psenicka, C. and Polychroniou, P. and Zhao, J.-H. and Yu, C.-S. and Chan, K. A. and Susana, K. W. S. and Alves, M. G. and Lee, C.-W. and Rahman, S. and Ferdausy, S. and van Wyk, R.",
	title = "A model of emotional intelligence and conflict management strategies: a study in seven countries",
	journal = "International Journal of Organizational Analysis",
	year = "2002",
	volume = "10",
	number = "4",
	doi = "10.1108/eb028955",
	pages = "302-326",
	url = "https://www.emeraldinsight.com/doi/pdfplus/10.1108/eb028955"
}

TY  - JOUR
TI  - A model of emotional intelligence and conflict management strategies: a study in seven countries
T2  - International Journal of Organizational Analysis
VL  - 10
IS  - 4
AU  - Rahim, M. A.
AU  - Psenicka, C.
AU  - Polychroniou, P.
AU  - Zhao, J.-H.
AU  - Yu, C.-S.
AU  - Chan, K. A.
AU  - Susana, K. W. S.
AU  - Alves, M. G.
AU  - Lee, C.-W.
AU  - Rahman, S.
AU  - Ferdausy, S.
AU  - van Wyk, R.
PY  - 2002
SP  - 302-326
SN  - 1934-8835
DO  - 10.1108/eb028955
UR  - https://www.emeraldinsight.com/doi/pdfplus/10.1108/eb028955
AB  -     The study investigated the relationships of the five dimensions of emotional intelligence: self?awareness, self?regulation, motivation, empathy, and social skills of supervisors to subordinates' strategies of handling conflict: problem solving and bargaining. Data (N = 1,395) for this study were collected with questionnaires from MBA students in seven countries (U.S., Greece, China, Bangladesh, Hong Kong and Macau, South Africa, and Portugal). Psychometric properties of the measures were tested and improved with exploratory and confirmatory factor analysis and analysis of indicator and internal consistency reliabilities, and the hypotheses were tested with a structural equations model for each country. Results in the U.S. and in the combined sample provided support for the model which suggests that self?awareness is positively associated with self?regulation, empathy, and social skills; self regulation is positively associated with empathy and social skills; empathy and social skills are positively associated with motivation; which in turn, is positively associated with problem solving strategy and negatively associated with bargaining strategy. Differences among countries in these relationships are noted and implications for organizations discussed.
ER  -