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A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA) 
Correia Leal, C., Ferreira, A.I. & Carvalho, H. (2020). “Smile and please hide your sickness”: The role of emotions and sickness surface acting in a presenteeism climate context. 20th EURAM Annual Conference.
Exportar Referência (IEEE) 
A. C. Leal et al.,  "“Smile and please hide your sickness”: The role of emotions and sickness surface acting in a presenteeism climate context", in 20th EURAM Annu. Conf., Dublin, 2020
Exportar BibTeX 
@misc{leal2020_1732357366242,
	author = "Correia Leal, C. and Ferreira, A.I. and Carvalho, H.",
	title = "“Smile and please hide your sickness”: The role of emotions and sickness surface acting in a presenteeism climate context",
	year = "2020",
	howpublished = "Digital"
}
Exportar RIS 
TY  - CPAPER
TI  - “Smile and please hide your sickness”: The role of emotions and sickness surface acting in a presenteeism climate context
T2  - 20th EURAM Annual Conference
AU  - Correia Leal, C.
AU  - Ferreira, A.I.
AU  - Carvalho, H.
PY  - 2020
CY  - Dublin
AB  - The study of emotional labor and presenteeism climates in the hospitality industry is
crucial due to nowadays context of economic uncertainty and the ambient of insecurity,
that forces employees to continue to show up for work despite being sick. The aim of this
research was exploring the effects of two antecedents of surface acting on hotel
employees’ burnout levels. Moreover, we introduced sickness surface acting – the
voluntary effort to suppress illness symptoms or to fake a healthy health status - as a new
construct to explain the relation between presenteeism climate and burnout. A total of 166
employees from Portuguese hotel chains completed a 5-day diary survey. From these, 58
reported at least one day working while being ill. Study 1 results showed that surface
acting mediated the relationship between both anger and presenteeism climate and
burnout. Study 2 revealed that, for sick employees, sickness surface acting mediated the
relationship between presenteeism climate and burnout. These findings highlight the
importance of policies creation to reduce and manage anger and presenteeism climates
negative consequences, as well inform human resources managers of the negative impacts
of “service with a smile” and sickness presenteeism in the hotel industry.
ER  -