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A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA) 
Faustino, J., Pereira, R., Alturas, B. & Silva, M. M. da. (2020). Agile information technology service management with DevOps: An incident management case study. International Journal of Agile Systems and Management. 13 (4), 339-389
Exportar Referência (IEEE) 
J. Faustino et al.,  "Agile information technology service management with DevOps: An incident management case study", in Int. Journal of Agile Systems and Management, vol. 13, no. 4, pp. 339-389, 2020
Exportar BibTeX 
@article{faustino2020_1775764795576,
	author = "Faustino, J. and Pereira, R. and Alturas, B. and Silva, M. M. da.",
	title = "Agile information technology service management with DevOps: An incident management case study",
	journal = "International Journal of Agile Systems and Management",
	year = "2020",
	volume = "13",
	number = "4",
	doi = "10.1504/IJASM.2020.112331",
	pages = "339-389",
	url = "https://www.inderscience.com/jhome.php?jcode=ijasm"
}
Exportar RIS 
TY  - JOUR
TI  - Agile information technology service management with DevOps: An incident management case study
T2  - International Journal of Agile Systems and Management
VL  - 13
IS  - 4
AU  - Faustino, J.
AU  - Pereira, R.
AU  - Alturas, B.
AU  - Silva, M. M. da.
PY  - 2020
SP  - 339-389
SN  - 1741-9174
DO  - 10.1504/IJASM.2020.112331
UR  - https://www.inderscience.com/jhome.php?jcode=ijasm
AB  - This research aims to investigate how DevOps culture can be applied in the incident management process. The authors believe, based on experience as practitioners, that agile software development methodologies are fair enough to be used on Incident Management process, to quickly restore the business interruption. An application management team which solves incidents and applies DevOps practices was studied. Three data collection methods were used: interviews, document analysis and observation. This research provides novel findings supported by metrics and real experience implementing DevOps practices in incident management process. The novelty of the findings brings advantages for academics, and due to the exploratory nature of this research, it extends the body of knowledge. It also provides contributions for practitioners, by showing how these practices can be applied and the result of the implementation of these practices. Directions of future work are also presented.
ER  -