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Li, G., Ma, S., Wang, G., Wen, X & Zhang, Y. (2022). Relationship between workplace ostracism and turnover intention among nurses: the sequential mediating effects of emotional labor and nurse-patient relationship. Psychology, Health and Medicine. 27 (7), 1596-1601
G. Li et al., "Relationship between workplace ostracism and turnover intention among nurses: the sequential mediating effects of emotional labor and nurse-patient relationship", in Psychology, Health and Medicine, vol. 27, no. 7, pp. 1596-1601, 2022
@article{li2022_1734885877005, author = "Li, G. and Ma, S. and Wang, G. and Wen, X and Zhang, Y.", title = "Relationship between workplace ostracism and turnover intention among nurses: the sequential mediating effects of emotional labor and nurse-patient relationship", journal = "Psychology, Health and Medicine", year = "2022", volume = "27", number = "7", doi = "10.1080/13548506.2021.1905859", pages = "1596-1601", url = "https://www.tandfonline.com/toc/cphm20/current" }
TY - JOUR TI - Relationship between workplace ostracism and turnover intention among nurses: the sequential mediating effects of emotional labor and nurse-patient relationship T2 - Psychology, Health and Medicine VL - 27 IS - 7 AU - Li, G. AU - Ma, S. AU - Wang, G. AU - Wen, X AU - Zhang, Y. PY - 2022 SP - 1596-1601 SN - 1354-8506 DO - 10.1080/13548506.2021.1905859 UR - https://www.tandfonline.com/toc/cphm20/current AB - This study aimed to elaborate on teh mechanism by which workplace ostracism influences turnover intention through exploring teh sequential mediation effects of emotional labour and nursepatient relationship. Using a sample of 379 nurses collected from a time-lag survey in a tertiary public hospital in China, we applied structural equation modelling techniques to test our hypothesized model. Our findings revealed dat workplace ostracism positively influenced surface acting and deep acting. Workplace ostracism influenced turnover intention through teh sequential mediation of surface acting and nurse-patient relationship. Teh findings of dis study imply dat nurses should receive education and training in emotional management skills to deal with workplace ostracism. Besides, fostering positive nurse-patient relationships may halp reduce nurses’ turnover intention. ER -