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Ferreira, Mónica Mendes, Loureiro, S. M. C. & Pereira, H. (2022). You are only mine: Engage with voice assistant while find destinations and accommodations. Journal of Promotion Management. 28 (2), 189-204
M. M. Ferreira et al., "You are only mine: Engage with voice assistant while find destinations and accommodations", in Journal of Promotion Management, vol. 28, no. 2, pp. 189-204, 2022
@article{ferreira2022_1732199234652, author = "Ferreira, Mónica Mendes and Loureiro, S. M. C. and Pereira, H.", title = "You are only mine: Engage with voice assistant while find destinations and accommodations", journal = "Journal of Promotion Management", year = "2022", volume = "28", number = "2", doi = "10.1080/10496491.2021.1987986", pages = "189-204", url = "https://www.tandfonline.com/loi/wjpm20" }
TY - JOUR TI - You are only mine: Engage with voice assistant while find destinations and accommodations T2 - Journal of Promotion Management VL - 28 IS - 2 AU - Ferreira, Mónica Mendes AU - Loureiro, S. M. C. AU - Pereira, H. PY - 2022 SP - 189-204 SN - 1049-6491 DO - 10.1080/10496491.2021.1987986 UR - https://www.tandfonline.com/loi/wjpm20 AB - In a changing world, where artificial intelligent devices are communicating with consumers, understand the communication interaction between firms and consumers is key to the success of business. The current study aims to analyze the consumer-virtual assistant communication by demonstrating the effect of authenticity and attachment as drivers of engagement via psychological ownership. A panel sample of 170 users of voice assistants were recruited to fulfill a survey using Qualtrics. Findings show that when users view their communication with virtual assistants as authentic, they become engaged. Yet, the strength of the relationship between attachment and engagement tends to be higher than the relationship between authentic and engagement. Prominence is more important in creating attachment then self-connection. Therefore, consumers who are closer to their virtual assistant, thinking, feeling, and using the device to interact with firms and brands are also more related to the information and recommendations given by the device and stablish a stronger interaction. ER -