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Export Reference (APA) 
Carvalho, F., Silva, S.A., Di Marco, D., Carvalho, H. & Schaufeli, W. B. (2021). Effects of customer incivility on burnout: A moderated mediation model. Work, Stress, and Health 2021 Conference .
Export Reference (IEEE) 
F. M. Carvalho et al.,  "Effects of customer incivility on burnout: A moderated mediation model", in Work, Stress, and Health 2021 Conf. , 2021
Export BibTeX 
@misc{carvalho2021_1716129074441,
	author = "Carvalho, F. and Silva, S.A. and Di Marco, D. and Carvalho, H. and Schaufeli, W. B.",
	title = "Effects of customer incivility on burnout: A moderated mediation model",
	year = "2021",
	howpublished = "Digital",
	url = "https://workstressandhealth.com/"
}
Export RIS 
TY  - CPAPER
TI  - Effects of customer incivility on burnout: A moderated mediation model
T2  - Work, Stress, and Health 2021 Conference 
AU  - Carvalho, F.
AU  - Silva, S.A.
AU  - Di Marco, D.
AU  - Carvalho, H.
AU  - Schaufeli, W. B.
PY  - 2021
UR  - https://workstressandhealth.com/
AB  - Using data from a public Institution, we analysed the effect of customer incivility on burnout and how trust and organisational justice mediate and moderate this relationship. At lower levels, justice moderated the association between incivility and trust; and of incivility on burnout (three of four dimensions) via trust. By not being perceived as fair, organisations risk having employees that- exposed to customer incivility- experience greater consequences on their well-being.
ER  -