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Saraiva, M. & Reis, E. (2006). The paradigm of the total quality management in the Portuguese higher education. In Taylor, J. (Ed.), International Conference on Quality Assurance in Higher education: Mission (Im)possible?. Pretoria, South Africa

M. M. Saraiva and E. D. Reis,  "The paradigm of the total quality management in the Portuguese higher education", in Int. Conf. on Quality Assurance in Higher education: Mission (Im)possible?, Taylor, J., Ed., Pretoria, South Africa, 2006

@inproceedings{saraiva2006_1734886315675,
	author = "Saraiva, M. and Reis, E.",
	title = "The paradigm of the total quality management in the Portuguese higher education",
	booktitle = "International Conference on Quality Assurance in Higher education: Mission (Im)possible?",
	year = "2006",
	editor = "Taylor, J.",
	volume = "",
	number = "",
	series = "",
	publisher = "",
	address = "Pretoria, South Africa",
	organization = ""
}

TY  - CPAPER
TI  - The paradigm of the total quality management in the Portuguese higher education
T2  - International Conference on Quality Assurance in Higher education: Mission (Im)possible?
AU  - Saraiva, M.
AU  - Reis, E.
PY  - 2006
CY  - Pretoria, South Africa
AB  - Total quality management is a process based on a “to do differently” strategy. This
strategy implies trying to achieve continuous improvement by sharing responsibilities
reducing misused resource and meeting customer’s expectations. Typically, Total
Quality Management is implemented in industry and services using a group of
principles. The implementation of such principles guides the organizations towards
the improvement of quality standards. Deming contributed to the total quality
management process by proposing the set of principles and techniques that helps
organisations to improve their quality process.
We implement the total quality management principles inn two Portuguese high
education institutions: ISCTE and University of Évora. We use separate
questionnaires in order to verify if the techniques of the Total Quality Management,
proposed by Deming, which were applied in Japanese and US companies, could be
applied similarly in Portuguese high education institutions. Likewise for industrial
companies, application of Total Quality Management techniques may help higher
education institutions in their adaptation to the constantly changing education
environment. The improving of quality in higher education will result in a general
quality improvement of people’s skills which ultimately will improve the level of
efficiency contributing to the development of markets and the economy.
The results of this study show a set of difficulties as well as benefits from
implementation of Total Quality Management, which may be a consequence of the
cultural environment of the institutions. This study concludes that the two higher
education institutions can still improve the application of the 14 principles proposed
by Deming, and that correct application of these principles may permit them to evolve
to the excellence level. However, it is important to notice that the principles should be
applied in a flexible way and in agreement with the specific needs of each
organization.
ER  -