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Export Reference (APA) 
Fonseca, L., Ramos, A., Rosa, A. & Sampaio, P. (2012). Impact of social responsibility programmes in stakeholder satisfaction: an empirical study of Portuguese managers' perceptions. Journal of US-China Public Administration. 9 (5), 586-590
Export Reference (IEEE) 
L. Fonseca et al.,  "Impact of social responsibility programmes in stakeholder satisfaction: an empirical study of Portuguese managers' perceptions", in Journal of US-China Public Administration, vol. 9, no. 5, pp. 586-590, 2012
Export BibTeX 
@article{fonseca2012_1785049882037,
	author = "Fonseca, L. and Ramos, A. and Rosa, A. and Sampaio, P.",
	title = "Impact of social responsibility programmes in stakeholder satisfaction: an empirical study of Portuguese managers' perceptions",
	journal = "Journal of US-China Public Administration",
	year = "2012",
	volume = "9",
	number = "5",
	doi = "10.17265/1548-6591/2012.05.010",
	pages = "586-590",
	url = "http://www.davidpublisher.org/index.php/Home/Journal/detail?journalid=11&jx=ucpa"
}
Export RIS 
TY  - JOUR
TI  - Impact of social responsibility programmes in stakeholder satisfaction: an empirical study of Portuguese managers' perceptions
T2  - Journal of US-China Public Administration
VL  - 9
IS  - 5
AU  - Fonseca, L.
AU  - Ramos, A.
AU  - Rosa, A.
AU  - Sampaio, P.
PY  - 2012
SP  - 586-590
SN  - 1548-6591
DO  - 10.17265/1548-6591/2012.05.010
UR  - http://www.davidpublisher.org/index.php/Home/Journal/detail?journalid=11&jx=ucpa
AB  -  This study investigates the relationship between social responsibility programmes of organizations and stakeholder satisfaction. Based on stakeholder theory, an online survey was administered to managers of Portuguese organizations with certified management systems. The findings suggest that stakeholder satisfaction is indeed increased with a social responsibility programme, as suggested by Freeman’s stakeholder theory. The components of social responsibility programmes that we discussed in this paper comprehend, among others, the “best governance practices”, “best customers, suppliers and partners management practices” and “best social inclusion and society support and relationship practices”, and do provide a balanced and continuously satisfaction to the different sets of stakeholders as shown by our survey results.  
ER  -