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The publication can be exported in the following formats: APA (American Psychological Association) reference format, IEEE (Institute of Electrical and Electronics Engineers) reference format, BibTeX and RIS.

Export Reference (APA) 
Correia Leal, C. & Ferreira, A.I. (2021). Sick and dealing with customer complaints: The effects of sickness and customer incivility on hotel employees’ emotion regulation strategies. British Academy of Management.
Export Reference (IEEE) 
A. C. Leal and A. I. Ferreira,  "Sick and dealing with customer complaints: The effects of sickness and customer incivility on hotel employees’ emotion regulation strategies.", in British Academy of Management, 2021
Export BibTeX 
@misc{leal2021_1765610999027,
	author = "Correia Leal, C. and Ferreira, A.I.",
	title = "Sick and dealing with customer complaints: The effects of sickness and customer incivility on hotel employees’ emotion regulation strategies.",
	year = "2021"
}
Export RIS 
TY  - CPAPER
TI  - Sick and dealing with customer complaints: The effects of sickness and customer incivility on hotel employees’ emotion regulation strategies.
T2  - British Academy of Management
AU  - Correia Leal, C.
AU  - Ferreira, A.I.
PY  - 2021
ER  -