Exportar Publicação

A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA) 
Correia Leal, C. & Ferreira, A.I. (2021). Sick and dealing with customer complaints: The effects of sickness and customer incivility on hotel employees’ emotion regulation strategies. British Academy of Management.
Exportar Referência (IEEE) 
A. C. Leal and A. I. Ferreira,  "Sick and dealing with customer complaints: The effects of sickness and customer incivility on hotel employees’ emotion regulation strategies.", in British Academy of Management, 2021
Exportar BibTeX 
@misc{leal2021_1714920989498,
	author = "Correia Leal, C. and Ferreira, A.I.",
	title = "Sick and dealing with customer complaints: The effects of sickness and customer incivility on hotel employees’ emotion regulation strategies.",
	year = "2021"
}
Exportar RIS 
TY  - CPAPER
TI  - Sick and dealing with customer complaints: The effects of sickness and customer incivility on hotel employees’ emotion regulation strategies.
T2  - British Academy of Management
AU  - Correia Leal, C.
AU  - Ferreira, A.I.
PY  - 2021
ER  -