Export Publication

The publication can be exported in the following formats: APA (American Psychological Association) reference format, IEEE (Institute of Electrical and Electronics Engineers) reference format, BibTeX and RIS.

Export Reference (APA) 
Menezes, J. (2011). From Goods to Service Focus: adaptation in the railway industry.  12th International Research Symposium on Service Excellence in Management.
Export Reference (IEEE) 
J. C. Menezes,  "From Goods to Service Focus: adaptation in the railway industry. ", in 12th Int. Research Symp. on Service Excellence in Management, Ithaca, 2011
Export BibTeX 
@misc{menezes2011_1765612851988,
	author = "Menezes, J.",
	title = "From Goods to Service Focus: adaptation in the railway industry. ",
	year = "2011",
	howpublished = "Digital",
	url = ""
}
Export RIS 
TY  - CPAPER
TI  - From Goods to Service Focus: adaptation in the railway industry. 
T2  - 12th International Research Symposium on Service Excellence in Management
AU  - Menezes, J.
PY  - 2011
CY  - Ithaca
ER  -