Exportar Publicação
A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.
Menezes, J. (2011). From Goods to Service Focus: adaptation in the railway industry. 12th International Research Symposium on Service Excellence in Management.
J. C. Menezes, "From Goods to Service Focus: adaptation in the railway industry. ", in 12th Int. Research Symp. on Service Excellence in Management, Ithaca, 2011
@misc{menezes2011_1734888389100, author = "Menezes, J.", title = "From Goods to Service Focus: adaptation in the railway industry. ", year = "2011", howpublished = "Digital", url = "" }