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Ajayi, S., Loureiro, S. M. C. & Souto, D. (2023).  Internet of things and consumer engagement on retail: State-of-the-art and future directions. EuroMed Journal of Business. 18 (3), 397-423

S. A. Ajayi et al.,  " Internet of things and consumer engagement on retail: State-of-the-art and future directions", in EuroMed Journal of Business, vol. 18, no. 3, pp. 397-423, 2023

@article{ajayi2023_1732201770573,
	author = "Ajayi, S. and Loureiro, S. M. C. and Souto, D.",
	title = " Internet of things and consumer engagement on retail: State-of-the-art and future directions",
	journal = "EuroMed Journal of Business",
	year = "2023",
	volume = "18",
	number = "3",
	doi = "10.1108/EMJB-10-2021-0164",
	pages = "397-423",
	url = "https://www.emerald.com/insight/publication/issn/1450-2194"
}

TY  - JOUR
TI  -  Internet of things and consumer engagement on retail: State-of-the-art and future directions
T2  - EuroMed Journal of Business
VL  - 18
IS  - 3
AU  - Ajayi, S.
AU  - Loureiro, S. M. C.
AU  - Souto, D.
PY  - 2023
SP  - 397-423
SN  - 1450-2194
DO  - 10.1108/EMJB-10-2021-0164
UR  - https://www.emerald.com/insight/publication/issn/1450-2194
AB  - Purpose
The growing complexity of consumer engagement (CE) due to the impact of Internet of things (IoT) has been attracting significant attention from both academics and industry practitioners especially in recent times. Hence, understanding this phenomenon remains very crucial to the body of knowledge. This study conducted a systematic review on IoT and CE with the aim of proposing future research opportunities using the TCCM model.
Design/methodology/approach
Extant literature studies were systematically examined by sourcing high ranking ABS journals from EBSCO, ScienceDirect and Emerald. A total of 58 articles were included in the final analysis of this research.
Findings
The analysis established the need to conduct more research on CE due to the impact of new technological implementation in retail. The results further suggest the need for extensive research across African countries and emerging markets to enable broader empirical generalizations of research outcomes. Using the TCCM framework, the authors indicated directions for future empirical research.
Originality/value
This study exposes the current trends in CE and IoT. The results and analysis are both compelling and verifiable, hence, establishing a firm base of reference for future research in related fields.
ER  -