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The publication can be exported in the following formats: APA (American Psychological Association) reference format, IEEE (Institute of Electrical and Electronics Engineers) reference format, BibTeX and RIS.

Export Reference (APA) 
Portela, S. & Menezes, R. (2009). On the use of survival analysis to improve customer management. In Proceedings of the International Conference on Technology and Business Management. (pp. 0-0). Dubai
Export Reference (IEEE) 
S. M. Portela and R. M. Menezes,  "On the use of survival analysis to improve customer management", in Proc. of the Int. Conf. on Technology and Business Management, Dubai, 2009, pp. 0-0
Export BibTeX 
@inproceedings{portela2009_1765574490114,
	author = "Portela, S. and Menezes, R.",
	title = "On the use of survival analysis to improve customer management",
	booktitle = "Proceedings of the International Conference on Technology and Business Management",
	year = "2009",
	editor = "",
	pages = "0-0",
	publisher = "",
	address = "Dubai",
	organization = "",
	url = ""
}
Export RIS 
TY  - CPAPER
TI  - On the use of survival analysis to improve customer management
T2  - Proceedings of the International Conference on Technology and Business Management
AU  - Portela, S.
AU  - Menezes, R.
PY  - 2009
SP  - 0-0
CY  - Dubai
ER  -