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The publication can be exported in the following formats: APA (American Psychological Association) reference format, IEEE (Institute of Electrical and Electronics Engineers) reference format, BibTeX and RIS.

Export Reference (APA) 
Portela, S. & Menezes, R. (2009). Customer churn management by using continuous survival analysis. In Proceedings of the Academy of Marketing Annual Conference. (pp. 0-0). Leeds
Export Reference (IEEE) 
S. M. Portela and R. M. Menezes,  "Customer churn management by using continuous survival analysis", in Proc. of the Academy of Marketing Annu. Conf., Leeds, 2009, pp. 0-0
Export BibTeX 
@inproceedings{portela2009_1765601621294,
	author = "Portela, S. and Menezes, R.",
	title = "Customer churn management by using continuous survival analysis",
	booktitle = "Proceedings of the Academy of Marketing Annual Conference",
	year = "2009",
	editor = "",
	pages = "0-0",
	publisher = "",
	address = "Leeds",
	organization = "Academy of Marketing Science",
	url = ""
}
Export RIS 
TY  - CPAPER
TI  - Customer churn management by using continuous survival analysis
T2  - Proceedings of the Academy of Marketing Annual Conference
AU  - Portela, S.
AU  - Menezes, R.
PY  - 2009
SP  - 0-0
CY  - Leeds
ER  -