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The publication can be exported in the following formats: APA (American Psychological Association) reference format, IEEE (Institute of Electrical and Electronics Engineers) reference format, BibTeX and RIS.

Export Reference (APA) 
Portela, S. & Menezes, R. (2010). Customer Management by Using Duration Models. In Proceedings of the ALIO-INFORMS Joint International Meeting. (pp. 0-0). Buenos Aires
Export Reference (IEEE) 
S. M. Portela and R. M. Menezes,  "Customer Management by Using Duration Models", in Proc. of the ALIO-INFORMS Joint Int. Meeting, Buenos Aires, 2010, pp. 0-0
Export BibTeX 
@inproceedings{portela2010_1775251625135,
	author = "Portela, S. and Menezes, R.",
	title = "Customer Management by Using Duration Models",
	booktitle = "Proceedings of the ALIO-INFORMS Joint International Meeting",
	year = "2010",
	editor = "",
	pages = "0-0",
	publisher = "",
	address = "Buenos Aires",
	organization = "",
	url = ""
}
Export RIS 
TY  - CPAPER
TI  - Customer Management by Using Duration Models
T2  - Proceedings of the ALIO-INFORMS Joint International Meeting
AU  - Portela, S.
AU  - Menezes, R.
PY  - 2010
SP  - 0-0
CY  - Buenos Aires
ER  -