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Portela, S. & Menezes, R. (2012). A semi-markov model of customer lifetime in the Portuguese fixed telecommunications industry. In Proceedings of the Global Business Development Institute (GBDI) International Conference. (pp. 0-0). Las Vegas
S. M. Portela and R. M. Menezes, "A semi-markov model of customer lifetime in the Portuguese fixed telecommunications industry", in Proc. of the Global Business Development Institute (GBDI) Int. Conf., Las Vegas, 2012, pp. 0-0
@inproceedings{portela2012_1730884581793, author = "Portela, S. and Menezes, R.", title = "A semi-markov model of customer lifetime in the Portuguese fixed telecommunications industry", booktitle = "Proceedings of the Global Business Development Institute (GBDI) International Conference", year = "2012", editor = "", pages = "0-0", publisher = "", address = "Las Vegas", organization = "Global Business Development Institute ", url = "" }