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The publication can be exported in the following formats: APA (American Psychological Association) reference format, IEEE (Institute of Electrical and Electronics Engineers) reference format, BibTeX and RIS.

Export Reference (APA) 
Portela, S. & Menezes, R. (2009). On the Use of Survival Analysis to Improve Customer Management. International Conference on Technology and Business Management (ICTBM).
Export Reference (IEEE) 
S. M. Portela and R. M. Menezes,  "On the Use of Survival Analysis to Improve Customer Management", in Int. Conf. on Technology and Business Management (ICTBM), Dubai, 2009
Export BibTeX 
@misc{portela2009_1769466365280,
	author = "Portela, S. and Menezes, R.",
	title = "On the Use of Survival Analysis to Improve Customer Management",
	year = "2009",
	howpublished = "Digital",
	url = ""
}
Export RIS 
TY  - CPAPER
TI  - On the Use of Survival Analysis to Improve Customer Management
T2  - International Conference on Technology and Business Management (ICTBM)
AU  - Portela, S.
AU  - Menezes, R.
PY  - 2009
CY  - Dubai
ER  -