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The publication can be exported in the following formats: APA (American Psychological Association) reference format, IEEE (Institute of Electrical and Electronics Engineers) reference format, BibTeX and RIS.

Export Reference (APA) 
Portela, S. & Menezes, R. (2009). Customer Churn Management by using Continuous Survival Analysis. Academy of Marketing Annual Conference.
Export Reference (IEEE) 
S. M. Portela and R. M. Menezes,  "Customer Churn Management by using Continuous Survival Analysis", in Academy of Marketing Annu. Conf., Leeds, 2009
Export BibTeX 
@misc{portela2009_1765610273973,
	author = "Portela, S. and Menezes, R.",
	title = "Customer Churn Management by using Continuous Survival Analysis",
	year = "2009",
	howpublished = "Digital",
	url = ""
}
Export RIS 
TY  - CPAPER
TI  - Customer Churn Management by using Continuous Survival Analysis
T2  - Academy of Marketing Annual Conference
AU  - Portela, S.
AU  - Menezes, R.
PY  - 2009
CY  - Leeds
ER  -