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Portela, S. & Menezes, R. (2010). Customer Management by Using Duration Models. ALIO-INFORMS Joint International Meeting.
S. M. Portela and R. M. Menezes, "Customer Management by Using Duration Models", in ALIO-INFORMS Joint Int. Meeting, Buenos Aires, 2010
@misc{portela2010_1734883036875, author = "Portela, S. and Menezes, R.", title = "Customer Management by Using Duration Models", year = "2010", howpublished = "Digital", url = "" }