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Portela, S. & Menezes, R. (2012). A semi-markov model of customer lifetime in the Portuguese fixed telecommunications industry. Global Business Development Institute (GBDI) International Conference.
S. M. Portela and R. M. Menezes, "A semi-markov model of customer lifetime in the Portuguese fixed telecommunications industry", in Global Business Development Institute (GBDI) Int. Conf., Las Vegas, 2012
@misc{portela2012_1730877789569, author = "Portela, S. and Menezes, R.", title = "A semi-markov model of customer lifetime in the Portuguese fixed telecommunications industry", year = "2012", howpublished = "Digital", url = "" }