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The publication can be exported in the following formats: APA (American Psychological Association) reference format, IEEE (Institute of Electrical and Electronics Engineers) reference format, BibTeX and RIS.

Export Reference (APA) 
Portela, S. & Menezes, R. (2012). A semi-markov model of customer lifetime in the Portuguese fixed telecommunications industry. Global Business Development Institute (GBDI) International Conference.
Export Reference (IEEE) 
S. M. Portela and R. M. Menezes,  "A semi-markov model of customer lifetime in the Portuguese fixed telecommunications industry", in Global Business Development Institute (GBDI) Int. Conf., Las Vegas, 2012
Export BibTeX 
@misc{portela2012_1765586251764,
	author = "Portela, S. and Menezes, R.",
	title = "A semi-markov model of customer lifetime in the Portuguese fixed telecommunications industry",
	year = "2012",
	howpublished = "Digital",
	url = ""
}
Export RIS 
TY  - CPAPER
TI  - A semi-markov model of customer lifetime in the Portuguese fixed telecommunications industry
T2  - Global Business Development Institute (GBDI) International Conference
AU  - Portela, S.
AU  - Menezes, R.
PY  - 2012
CY  - Las Vegas
ER  -