Export Publication

The publication can be exported in the following formats: APA (American Psychological Association) reference format, IEEE (Institute of Electrical and Electronics Engineers) reference format, BibTeX and RIS.

Export Reference (APA)
Mohsin, A., Brochado, A. & Rodrigues, H. (2022). Mind the gap: A critical reflection on hotel employee turnover. International Journal of Contemporary Hospitality Management. N/A
Export Reference (IEEE)
A. Mohsin et al.,  "Mind the gap: A critical reflection on hotel employee turnover", in Int. Journal of Contemporary Hospitality Management, vol. N/A, 2022
Export BibTeX
@article{mohsin2022_1716200669971,
	author = "Mohsin, A. and Brochado, A. and Rodrigues, H.",
	title = "Mind the gap: A critical reflection on hotel employee turnover",
	journal = "International Journal of Contemporary Hospitality Management",
	year = "2022",
	volume = "N/A",
	number = "",
	doi = "10.1108/IJCHM-03-2022-0295",
	url = "https://www.emerald.com/insight/content/doi/10.1108/IJCHM-03-2022-0295/full/html"
}
Export RIS
TY  - JOUR
TI  - Mind the gap: A critical reflection on hotel employee turnover
T2  - International Journal of Contemporary Hospitality Management
VL  - N/A
AU  - Mohsin, A.
AU  - Brochado, A.
AU  - Rodrigues, H.
PY  - 2022
SN  - 0959-6119
DO  - 10.1108/IJCHM-03-2022-0295
UR  - https://www.emerald.com/insight/content/doi/10.1108/IJCHM-03-2022-0295/full/html
AB  - Purpose: This study aims to provide a critical reflection research that was carried out to understand more fully how employee turnover has been critical to hotel management’s strategies for constructing a better workplace. Human resources decisions need to be made carefully based on a clear grasp of their effects on hotels and their staff. Design/methodology/approach: A critical review was conducted with a sample of 160 academic papers that reported findings on staff turnover intentions in hotels. Findings: The results include a concept map that highlights the two main dimensions found by researchers: hotel staff turnover consequences (i.e. customer satisfaction and financial performance) and antecedents (i.e. individual, job-related, relationship, organisational and opportunities). Research limitations/implications: The findings underline that staff retention strategies need to focus on managing job-related, organisational and relationship variables as hotel managers have little influence on individual and job opportunity factors. Originality/value: This study examined 20 years of research summarised in an up-to-date conceptual map. The findings have cross-disciplinary implications. 
ER  -