Exportar Publicação

A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA) 
Mohsin, A., Brochado, A. & Rodrigues, H. (2023). Mind the gap: A critical reflection on hotel employee turnover. International Journal of Contemporary Hospitality Management. 35 (7), 2481-2495
Exportar Referência (IEEE) 
A. Mohsin et al.,  "Mind the gap: A critical reflection on hotel employee turnover", in Int. Journal of Contemporary Hospitality Management, vol. 35, no. 7, pp. 2481-2495, 2023
Exportar BibTeX 
@article{mohsin2023_1734957051895,
	author = "Mohsin, A. and Brochado, A. and Rodrigues, H.",
	title = "Mind the gap: A critical reflection on hotel employee turnover",
	journal = "International Journal of Contemporary Hospitality Management",
	year = "2023",
	volume = "35",
	number = "7",
	doi = "10.1108/IJCHM-03-2022-0295",
	pages = "2481-2495",
	url = "https://www.emerald.com/insight/publication/issn/0959-6119"
}
Exportar RIS 
TY  - JOUR
TI  - Mind the gap: A critical reflection on hotel employee turnover
T2  - International Journal of Contemporary Hospitality Management
VL  - 35
IS  - 7
AU  - Mohsin, A.
AU  - Brochado, A.
AU  - Rodrigues, H.
PY  - 2023
SP  - 2481-2495
SN  - 0959-6119
DO  - 10.1108/IJCHM-03-2022-0295
UR  - https://www.emerald.com/insight/publication/issn/0959-6119
AB  - Purpose: This study aims to provide a critical reflection research that was carried out to understand more fully how employee turnover has been critical to hotel management’s strategies for constructing a better workplace. Human resources decisions need to be made carefully based on a clear grasp of their effects on hotels and their staff. Design/methodology/approach: A critical review was conducted with a sample of 160 academic papers that reported findings on staff turnover intentions in hotels. Findings: The results include a concept map that highlights the two main dimensions found by researchers: hotel staff turnover consequences (i.e. customer satisfaction and financial performance) and antecedents (i.e. individual, job-related, relationship, organisational and opportunities). Research limitations/implications: The findings underline that staff retention strategies need to focus on managing job-related, organisational and relationship variables as hotel managers have little influence on individual and job opportunity factors. Originality/value: This study examined 20 years of research summarised in an up-to-date conceptual map. The findings have cross-disciplinary implications. 
ER  -