Exportar Publicação

A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA) 
Carrasco, A. , Andrade, M. A. P., Rosa, A. & M. Filomena Teodoro (2022). Evaluating the impact of the use of the Model of excellence reference model by Brazilian electricity distributors. ICRA9: 9th International Conference on Risk Analysis.
Exportar Referência (IEEE) 
A. Carrasco et al.,  "Evaluating the impact of the use of the Model of excellence reference model by Brazilian electricity distributors", in ICRA9: 9th Int. Conf. on Risk Analysis, Perugia, 2022
Exportar BibTeX 
@misc{carrasco2022_1732201371423,
	author = "Carrasco, A.  and Andrade, M. A. P. and Rosa, A. and M. Filomena Teodoro",
	title = "Evaluating the impact of the use of the Model of excellence reference model by Brazilian electricity distributors",
	year = "2022",
	url = "http://icra9.unipg.it/"
}
Exportar RIS 
TY  - CPAPER
TI  - Evaluating the impact of the use of the Model of excellence reference model by Brazilian electricity distributors
T2  - ICRA9: 9th International Conference on Risk Analysis
AU  - Carrasco, A. 
AU  - Andrade, M. A. P.
AU  - Rosa, A.
AU  - M. Filomena Teodoro
PY  - 2022
CY  - Perugia
UR  - http://icra9.unipg.it/
AB  - The article evaluates the impact of the use of the excellence management
model (EMM) in Brasil by electricity distribution companies and their
impact on customer satisfaction, that is, on the index of consumer satisfaction
evaluation (ICSE). A total of 10 year were evaluated for the use of the model in
groups of companies with different levels of model implantation (users, indifferent,
engaged and winning) using statistical methods. As result, it was verified the
existence of differences between the groups revealed the correct decision by the
use of the model seen by this view. The results can be used by similar organizations
or other industries
ER  -