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Carvalho, F., Silva, S.A., Di Marco, D. & Schaufeli, W. B. (2022). Effects of customer incivility on burnout: A moderated mediation model. BAT Research Seminar.
F. M. Carvalho et al., "Effects of customer incivility on burnout: A moderated mediation model", in BAT Research Seminar, Leuven, 2022
@misc{carvalho2022_1716153230149, author = "Carvalho, F. and Silva, S.A. and Di Marco, D. and Schaufeli, W. B.", title = "Effects of customer incivility on burnout: A moderated mediation model", year = "2022", howpublished = "Digital", url = "https://burnoutassessmenttool.be/project_eng/" }