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Ferreira, F., Santos, S., Rodrigues, P. & Spahr, R. (2011). Evaluating Retail Banking Service Quality and Convenience with MCDA Techniques: A Case Study at the Bank Branch Level. Banco de Portugal Working Papers. 1-28
F. A. Ferreira et al., "Evaluating Retail Banking Service Quality and Convenience with MCDA Techniques: A Case Study at the Bank Branch Level", in Banco de Portugal Working Papers, Lisboa, pp. 1-28, 2011
@unpublished{ferreira2011_1715098997616, author = "Ferreira, F. and Santos, S. and Rodrigues, P. and Spahr, R.", title = "Evaluating Retail Banking Service Quality and Convenience with MCDA Techniques: A Case Study at the Bank Branch Level", year = "2011", url = "http://www.bportugal.pt/en-US/BdP%20Publications%20Research/wp201131.pdf" }
TY - EJOUR TI - Evaluating Retail Banking Service Quality and Convenience with MCDA Techniques: A Case Study at the Bank Branch Level T2 - Banco de Portugal Working Papers AU - Ferreira, F. AU - Santos, S. AU - Rodrigues, P. AU - Spahr, R. PY - 2011 SP - 1-28 CY - Lisboa UR - http://www.bportugal.pt/en-US/BdP%20Publications%20Research/wp201131.pdf ER -