Exportar Publicação

A publicação pode ser exportada nos seguintes formatos: referência da APA (American Psychological Association), referência do IEEE (Institute of Electrical and Electronics Engineers), BibTeX e RIS.

Exportar Referência (APA) 
Rego, S., Pereira, L., Dias, Á., Gonçalves, R. & Lopes da Costa, R. (2022). How service design can improve the patient experience. International Journal of Services, Economics and Management. 13 (4), 410-449
Exportar Referência (IEEE) 
Sofia et al.,  "How service design can improve the patient experience", in Int. Journal of Services, Economics and Management, vol. 13, no. 4, pp. 410-449, 2022
Exportar BibTeX 
@article{sofia2022_1732200548603,
	author = "Rego, S. and Pereira, L. and Dias, Á. and Gonçalves, R. and Lopes da Costa, R.",
	title = "How service design can improve the patient experience",
	journal = "International Journal of Services, Economics and Management",
	year = "2022",
	volume = "13",
	number = "4",
	doi = "10.1504/IJSEM.2022.127003",
	pages = "410-449",
	url = "https://www.inderscienceonline.com/doi/10.1504/IJSEM.2022.127003"
}
Exportar RIS 
TY  - JOUR
TI  - How service design can improve the patient experience
T2  - International Journal of Services, Economics and Management
VL  - 13
IS  - 4
AU  - Rego, S.
AU  - Pereira, L.
AU  - Dias, Á.
AU  - Gonçalves, R.
AU  - Lopes da Costa, R.
PY  - 2022
SP  - 410-449
SN  - 1753-0822
DO  - 10.1504/IJSEM.2022.127003
UR  - https://www.inderscienceonline.com/doi/10.1504/IJSEM.2022.127003
AB  - Significant changes are taking place in healthcare organisations, where the pressure is increasing to develop personalised services that meet patients' needs while integrating the necessary resources. This research joins a stream of research that suggests that healthcare can be more patient-centred, where the role of the patient is redefined from passive recipient to more active and collaborative participant. Through the feedback of patients and health providers, the service design should improve service quality. It is essential first to identify the challenges in the service that need to be improved. The present study was developed according to answers given by patients and health providers from Portuguese cardiology units. Data were collected using two questionnaires. The main findings show that patient satisfaction is very high but can be improved through efficient management and digital innovation
ER  -