Exportar Publicação

Matos, F., Vairinhos, V., Anes, A., Matos, M. F. & Vale, J. (2022). Relating organizational knowledge with ISO 9001: 2015: An empirical approach. In Cerchione, R., and Centobelli, P. (Ed.), Proceedings of the 23rd European Conference on Knowledge Management, ECKM 2022 . (pp. 814-821). Nápoles: Academic Conferences International Limited.

F. M. Matos et al.,  "Relating organizational knowledge with ISO 9001: 2015: An empirical approach", in Proc. of the 23rd European Conf. on Knowledge Management, ECKM 2022 , Cerchione, R., and Centobelli, P., Ed., Nápoles, Academic Conferences International Limited, 2022, vol. 1, pp. 814-821

@inproceedings{matos2022_1734635869839,
	author = "Matos, F. and Vairinhos, V. and Anes, A. and Matos, M. F. and Vale, J.",
	title = "Relating organizational knowledge with ISO 9001: 2015: An empirical approach",
	booktitle = "Proceedings of the 23rd European Conference on Knowledge Management, ECKM 2022 ",
	year = "2022",
	editor = "Cerchione, R., and Centobelli, P.",
	volume = "1",
	number = "",
	series = "",
	doi = "10.34190/eckm.23.2.812",
	pages = "814-821",
	publisher = "Academic Conferences International Limited",
	address = "Nápoles",
	organization = "University of Naples Parthenope and Federico II University in Naples",
	url = "https://papers.academic-conferences.org/index.php/eckm"
}

TY  - CPAPER
TI  - Relating organizational knowledge with ISO 9001: 2015: An empirical approach
T2  - Proceedings of the 23rd European Conference on Knowledge Management, ECKM 2022 
VL  - 1
AU  - Matos, F.
AU  - Vairinhos, V.
AU  - Anes, A.
AU  - Matos, M. F.
AU  - Vale, J.
PY  - 2022
SP  - 814-821
DO  - 10.34190/eckm.23.2.812
CY  - Nápoles
UR  - https://papers.academic-conferences.org/index.php/eckm
AB  - In a business market environment highly marked by competition, standardisation has proven distinctive in answering continuous challenges. Thus, organisations have been investing in obtaining ISO certifications, being "ISO 9001 – Quality Management System" among the most popular. The present empirical study aims to discover what is, in the opinion of managers expressed by their answers to the questionnaire, the relationship between the implementation of Knowledge Management practices, the Quality System and Organizational Performance while verifying if the introduction of Knowledge Management principles in the Standard ISO 9001 has affected the company's overall organisational performance. The proposed analysis methodology is supported by applying a questionnaire to 36 Portuguese Small and Medium Enterprises sample. The investigation results allowed us to infer that, in the managers' opinion expressed by the answer to the questionnaire, Knowledge Management acts as a mediator between the Quality System and performance while not directly influencing organisational performance. Within the companies studied, holders of the certification ISO 9001, through the application of Knowledge Management practices, show improvements in the management of the Quality System, with a consequent increase in organisational performance. 
ER  -