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Asensio, M. (2023). The Impact of Training on the Good Quality of Public Services. The case of the Portuguese Public Administration. IIAS-SEAPP Doha Conference: Developmental States and Professionalization of Public Administration and Public Policy, 6-9th February 2023.

M. A. Menchero,  "The Impact of Training on the Good Quality of Public Services. The case of the Portuguese Public Administration", in IIAS-SEAPP Doha Conf.: Developmental States and Professionalization of Public Administration and Public Policy, 6-9th February 2023, Qatar, 2023

@misc{menchero2023_1732200720473,
	author = "Asensio, M.",
	title = "The Impact of Training on the Good Quality of Public Services. The case of the Portuguese Public Administration",
	year = "2023",
	howpublished = "Digital",
	url = "https://iias-seapp-dohaconference2023"
}

TY  - CPAPER
TI  - The Impact of Training on the Good Quality of Public Services. The case of the Portuguese Public Administration
T2  - IIAS-SEAPP Doha Conference: Developmental States and Professionalization of Public Administration and Public Policy, 6-9th February 2023
AU  - Asensio, M.
PY  - 2023
CY  - Qatar
UR  - https://iias-seapp-dohaconference2023
AB  - This paper aims to understand the effects of civil servant training on the quality of the Portuguese public administration by investigating the relationship between training and human resources outcomes, organizational performance and quality of public services. The relationship between training and Public Administration performance may be mediated by civil servants’ attitudes and human capital. Furthermore, one of the factors that will be analyzed is the role of training and organizational support in achieving better employee job performance and, therefore, higher organizational quality in order to provide quality services to all (OECD, 2022). Finally, it will be analyzed whether the competencies of civil servants are important for their performance, competitiveness and innovation (Lawler, E. E., Mohrman, S. A., & Ledford, G. E.,1998; Martocchio, J. J., & Baldwin, T. T.; 1997). Competencies are, in fact, needed in the public sector to perform internal tasks, provide public services, meet with external actors, perform specific tasks in support of public policies or drive the impact assessment of some public policies (OECD, 2021). Data from this study will be collected from civil servants and their directors and will be analyzed using structural equation modelling. The results will show the outcomes of training on the performance of the public service delivery system; to what extent training helps workers to develop skills and know- how by transforming professional knowledge and understanding of the public service delivery process; and if capacity building and skills transform public services and bring quality to public service users, based on perceived organizational support.
References
Lawler, E. E., Mohrman, S. A., & Ledford, G. E. (1998). Strategies for high-performance organizations—The CEO report San Francisco: Jossey-Bass Publishers. Martocchio, J. J., & Baldwin, T. T. (1997). The evolution of strategic organizational training. Research in Personnel and Human Resources Management, 15, 1−46. OECD (2022). Education at a Glance. Paris: OECD
OECD (2021). Skills for a High Performing Civil Service. Paris: OECD.
ER  -