Exportar Publicação

Bras, J. C., Pereira, R. & Moro, S. (2023). Intelligent process automation and business continuity: Areas for future research. Information. 14 (2)

J. M. Brás et al.,  "Intelligent process automation and business continuity: Areas for future research", in Information, vol. 14, no. 2, 2023

@null{brás2023_1714811535460,
	year = "2023",
	url = "https://www.mdpi.com/2078-2489/14/2/122"
}

TY  - GEN
TI  - Intelligent process automation and business continuity: Areas for future research
T2  - Information
VL  - 14
AU  - Bras, J. C.
AU  - Pereira, R.
AU  - Moro, S.
PY  - 2023
SN  - 2078-2489
DO  - 10.3390/info14020122
UR  - https://www.mdpi.com/2078-2489/14/2/122
AB  - Robotic process automation and intelligent process automation have gained a foothold in the automation of business processes, using blocks of software (bots). These agents interact with systems through interfaces, replacing human intervention with the aim of improving efficiency, reducing costs and mitigating risks by ensuring and enforcing compliance measures. However, there are aspects of the incorporation of this new reality within the business continuity lifecycle that are still unclear, and which need to be evaluated. This study provides a multivocal literature review of robotic process automation and intelligent process automation correlated with business continuity, to identify the level of awareness of these two emerging forms of automation within the business continuity management lifecycle. Based on the reviewed literature, the study develops a discussion of the main research areas for investigation, identifying what is attracting the attention of practitioners and researchers and which areas they highlight as promising for future research. Numerous sources from relevant backgrounds reveal an interest in these interrelated topics but there as yet is little or no information available on the direct connection between them.
ER  -