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Rodrigues, R., Gomes, C. & Junça Silva, A. (2023). The role of satisfaction with the performance appraisal: A comparative study between the public and private sectors. RBGN - Revista Brasileira de Gestão de Negócios. 25 (1), 72-87

R. I. Rodrigues et al.,  "The role of satisfaction with the performance appraisal: A comparative study between the public and private sectors", in RBGN - Revista Brasileira de Gestão de Negócios, vol. 25, no. 1, pp. 72-87, 2023

@article{rodrigues2023_1734959833429,
	author = "Rodrigues, R. and Gomes, C. and Junça Silva, A.",
	title = "The role of satisfaction with the performance appraisal: A comparative study between the public and private sectors",
	journal = "RBGN - Revista Brasileira de Gestão de Negócios",
	year = "2023",
	volume = "25",
	number = "1",
	doi = "10.7819/rbgn.v25i1.4216",
	pages = "72-87",
	url = "https://rbgn.fecap.br/RBGN/article/view/4216/1907"
}

TY  - JOUR
TI  - The role of satisfaction with the performance appraisal: A comparative study between the public and private sectors
T2  - RBGN - Revista Brasileira de Gestão de Negócios
VL  - 25
IS  - 1
AU  - Rodrigues, R.
AU  - Gomes, C.
AU  - Junça Silva, A.
PY  - 2023
SP  - 72-87
SN  - 1806-4892
DO  - 10.7819/rbgn.v25i1.4216
UR  - https://rbgn.fecap.br/RBGN/article/view/4216/1907
AB  - Purpose – To study in Portugal (a) whether satisfaction with the performance appraisal (PA)  differs  depending  on  the  sector  where  the  workers  perform  their  functions  (private versus public), and (b) whether the relationship between workers’ perception of usefulness and accuracy of the performance appraisal process (PAP) and satisfaction with the outcome of their last PA is mediated by their satisfaction with the PAP.Theoretical  framework  –  The  PA  has  come  to  occupy  a  prominent  place  in  organizations, because only it can be used to measure the skills of their workers and the way they contribute to achieving organizational success both qualitatively and quantitatively.Design/methodology/approach  –  Eight  hundred  and  sixty-six  professionals  from the public and private sectors participated in this study. Data were collected using two multi-item questionnaires and two single-item scales.Findings – The results revealed that private sector employees showed higher levels of satisfaction with their PAs than those from the public sector. Furthermore, the results indicated that the usefulness and accuracy of the PAP had a significant and positive relationship with employees’ satisfaction with their last PA, and this relationship was partially mediated by satisfaction with the PAP, both in the public and private sectors.Practical & social implications of research – Regardless of the activity sector, it is fundamental that the PAP is useful and accurate; otherwise it is discredited, which  prevents  it  from  fulfilling  its  purpose  and  contributes  to  increasing  the  levels of worker dissatisfaction.Originality/value – This study clarified the differences that may emerge regarding satisfaction with PAs between the Portuguese public and private sectors. In addition, this  is  the  first  national  or  international  study  to  analyse  the  aforementioned  constructs in an integrated manner
ER  -