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Adam, O., Jerónimo, C., Pereira, L., Gonçalves, R., Dias, Á. & Lopes da Costa, R. (2023). Business model reinvention: Impacts of Covid-19 in the hospitality business. In Gupta, V., Rubalcaba, L., Gupta, C., and Hanne, T. (Ed.), Sustainability in software engineering and business information management. Lecture Notes in Information Systems and Organisation. (pp. 75-97). Olten: Springer.

Adam et al.,  "Business model reinvention: Impacts of Covid-19 in the hospitality business", in Sustainability in software engineering and business information management. Lecture Notes in Information Systems and Organisation, Gupta, V., Rubalcaba, L., Gupta, C., and Hanne, T., Ed., Olten, Springer, 2023, vol. 62, pp. 75-97

@inproceedings{adam2023_1732357262070,
	author = "Adam, O. and Jerónimo, C. and Pereira, L. and Gonçalves, R. and Dias, Á. and Lopes da Costa, R.",
	title = "Business model reinvention: Impacts of Covid-19 in the hospitality business",
	booktitle = "Sustainability in software engineering and business information management. Lecture Notes in Information Systems and Organisation",
	year = "2023",
	editor = "Gupta, V., Rubalcaba, L., Gupta, C., and Hanne, T.",
	volume = "62",
	number = "",
	series = "",
	doi = "10.1007/978-3-031-32436-9_7",
	pages = "75-97",
	publisher = "Springer",
	address = "Olten",
	organization = "",
	url = "https://link.springer.com/book/10.1007/978-3-031-32436-9"
}

TY  - CPAPER
TI  - Business model reinvention: Impacts of Covid-19 in the hospitality business
T2  - Sustainability in software engineering and business information management. Lecture Notes in Information Systems and Organisation
VL  - 62
AU  - Adam, O.
AU  - Jerónimo, C.
AU  - Pereira, L.
AU  - Gonçalves, R.
AU  - Dias, Á.
AU  - Lopes da Costa, R.
PY  - 2023
SP  - 75-97
SN  - 2195-4968
DO  - 10.1007/978-3-031-32436-9_7
CY  - Olten
UR  - https://link.springer.com/book/10.1007/978-3-031-32436-9
AB  - Currently, the hospitality business is facing severe challenges due to the COVID-19 pandemic, forcing hotels to quickly adapt to a new operational reality and address in a critical way the sustainability challenge. Such adaptation requires redefining the current business models since they are not adequate for the present global scenario. The study primary goal is to analyse the main impacts of COVID-19 in the hospitality business and propose a general reinvented business model, aiming to contribute to the hospitality industry’s reinvention in the global scenario. A literature review was developed to fulfil these objectives, and an in-depth interview was conducted with 14 professionals who work at different hotels. The obtained results demonstrated the reinvention of the hotels’ business model must include significant investment in technology and digital communication since these two are vital for the industry’s growth and evolution by providing customers with a sense of trust.
ER  -