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Export Reference (APA) 
Ferreira, A. & Dias, Á. (2023). Assessing the effectiveness of performance indicators in health organisations and professionals. International Journal of Healthcare Technology and Management. 20 (2), 91-114
Export Reference (IEEE) 
A. Ferreira and Á. D. Dias,  "Assessing the effectiveness of performance indicators in health organisations and professionals", in Int. Journal of Healthcare Technology and Management, vol. 20, no. 2, pp. 91-114, 2023
Export BibTeX 
@article{ferreira2023_1716155918033,
	author = "Ferreira, A. and Dias, Á.",
	title = "Assessing the effectiveness of performance indicators in health organisations and professionals",
	journal = "International Journal of Healthcare Technology and Management",
	year = "2023",
	volume = "20",
	number = "2",
	doi = "10.1504/IJHTM.2023.131521",
	pages = "91-114",
	url = "https://www.inderscienceonline.com/doi/abs/10.1504/IJHTM.2023.131521"
}
Export RIS 
TY  - JOUR
TI  - Assessing the effectiveness of performance indicators in health organisations and professionals
T2  - International Journal of Healthcare Technology and Management
VL  - 20
IS  - 2
AU  - Ferreira, A.
AU  - Dias, Á.
PY  - 2023
SP  - 91-114
SN  - 1368-2156
DO  - 10.1504/IJHTM.2023.131521
UR  - https://www.inderscienceonline.com/doi/abs/10.1504/IJHTM.2023.131521
AB  - Several questions have been raised regarding the credibility, and consequent real value, of the assessment of professional performance as a management tool, considering that there are reports of situations in which the professionals are being evaluated based on objectives to be accomplished rather on the excellence of the performance of its task. As such, this study aims to analyse the introduction of metrics for evaluating the performance of health professionals’ performance indicators, and to identify the changes resulting from the introduction of performance indicators in the evaluation of physicians. Results reveal that physicians feel conditioned in the exercise of their professional activity by the need to comply with established performance indicators. Furthermore, it was also found that the cost reduction in primary health care may be insignificant when compared to the increase in secondary health care costs.
ER  -