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Export Reference (APA) 
Bravo, A., Silva, J. & Pereira, Z. (2010). Contribution of quality thinking to the operations design: gap finding and addressing. In Sousa, R. (ed.) (Ed.), Managing operations in service economies, XVII international annual conference of the EurOMA (pp. 0?0). XVII international annual conference of the EurOMA.
Export Reference (IEEE) 
A. M. Bravo et al.,  "Contribution of quality thinking to the operations design: gap finding and addressing", in Managing operations in service economies, XVII international annual conference of the EurOMA, Sousa, R. (ed.), Ed., Porto, XVII international annual conference of the EurOMA , 2010, pp. 0-0
Export BibTeX 
@inproceedings{bravo2010_1792737923131,
	author = "Bravo, A. and Silva, J. and Pereira, Z.",
	title = "Contribution of quality thinking to the operations design: gap finding and addressing",
	booktitle = "Managing operations in service economies, XVII international annual conference of the EurOMA",
	year = "2010",
	editor = "Sousa, R. (ed.)",
	volume = "",
	number = "",
	series = "",
	pages = "0-0",
	publisher = "XVII international annual conference of the EurOMA ",
	address = "Porto",
	organization = "EurOMA - European Operations Management Association",
	url = "http://www.euroma2010.org/ "
}
Export RIS 
TY  - CPAPER
TI  - Contribution of quality thinking to the operations design: gap finding and addressing
T2  - Managing operations in service economies, XVII international annual conference of the EurOMA
AU  - Bravo, A.
AU  - Silva, J.
AU  - Pereira, Z.
PY  - 2010
SP  - 0-0
SN  - 0000-0000
CY  - Porto
UR  - http://www.euroma2010.org/ 
AB  - This exploratory exercise argued for the quality management importance in organizational performance. A sample of quality thinking showed TQM as its acceptable representative. Moreover, TQM was found linked to several management issues close to business competitiveness, despite reports about its unsuccessful implementation. Thus, a framework to accommodate the development of an audit tool to find out the missing links of TQM implementation in operations design was proposed. A qualitative case study strategy in the pharmaceutical industry, following a Soft Systems approach was also suggested.
ER  -