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Export Reference (APA) 
Loureiro, S.M.C. & Santana, S. (2010). Web site brand image, relationship, and credibility as determinants of e-shopper loyalty. In Suzanne C. Beckmann, Torsten Ringberg, and Thomas Ritter  (Ed.), 9th International EMAC Conference-The six senses: the essentials of marketing. (pp. 0-0). Copenhagen: Copenhagen Business School HandelshØjskolen (ISBN: 978-87-92569-01-1) .
Export Reference (IEEE) 
S. M. Loureiro and S. Santana,  "Web site brand image, relationship, and credibility as determinants of e-shopper loyalty", in 9th Int. EMAC Conf.-The six senses: the essentials of marketing, Suzanne C. Beckmann, Torsten Ringberg, and Thomas Ritter , Ed., Copenhagen, Copenhagen Business School HandelshØjskolen (ISBN: 978-87-92569-01-1) , 2010, pp. 0-0
Export BibTeX 
@inproceedings{loureiro2010_1765586601022,
	author = "Loureiro, S.M.C. and Santana, S.",
	title = "Web site brand image, relationship, and credibility as determinants of e-shopper loyalty",
	booktitle = "9th International EMAC Conference-The six senses: the essentials of marketing",
	year = "2010",
	editor = "Suzanne C. Beckmann, Torsten Ringberg, and Thomas Ritter ",
	pages = "0-0",
	publisher = "Copenhagen Business School HandelshØjskolen (ISBN: 978-87-92569-01-1) ",
	address = "Copenhagen",
	organization = "Copenhagen Business School ",
	url = "http://www.emac2010.org"
}
Export RIS 
TY  - CPAPER
TI  - Web site brand image, relationship, and credibility as determinants of e-shopper loyalty
T2  - 9th International EMAC Conference-The six senses: the essentials of marketing
AU  - Loureiro, S.M.C.
AU  - Santana, S.
PY  - 2010
SP  - 0-0
CY  - Copenhagen
UR  - http://www.emac2010.org
ER  -