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Portela, S. & Menezes, R. (2010). The duration of the costumer relationship with fixed telecommunications service providers in Portugal. In Baralt, J., Callaos, N., Chu, H-W., Savoie, M.J., Zinn, C.D. (Ed.), The International Multi-Conference on Complexity, Informatics and Cybernetics. (pp. 451-456). Orlando: IIIS.
S. M. Portela and R. M. Menezes, "The duration of the costumer relationship with fixed telecommunications service providers in Portugal", in The Int. Multi-Conf. on Complexity, Informatics and Cybernetics, Baralt, J., Callaos, N., Chu, H-W., Savoie, M.J., Zinn, C.D., Ed., Orlando, IIIS, 2010, pp. 451-456
@inproceedings{portela2010_1732197801013, author = "Portela, S. and Menezes, R.", title = "The duration of the costumer relationship with fixed telecommunications service providers in Portugal", booktitle = "The International Multi-Conference on Complexity, Informatics and Cybernetics", year = "2010", editor = "Baralt, J., Callaos, N., Chu, H-W., Savoie, M.J., Zinn, C.D.", pages = "451-456", publisher = "IIIS", address = "Orlando", organization = "International Institute of Informatics and Systemics", url = "" }