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The publication can be exported in the following formats: APA (American Psychological Association) reference format, IEEE (Institute of Electrical and Electronics Engineers) reference format, BibTeX and RIS.

Export Reference (APA) 
Portela, S. & Menezes, R. (2010). Customer management by using duration models. ALIO-INFORMS Joint International Meeting.
Export Reference (IEEE) 
S. M. Portela and R. M. Menezes,  "Customer management by using duration models", in ALIO-INFORMS Joint Int. Meeting, Buenos Aires, 2010
Export BibTeX 
@misc{portela2010_1765612859096,
	author = "Portela, S. and Menezes, R.",
	title = "Customer management by using duration models",
	year = "2010",
	howpublished = "Other",
	url = ""
}
Export RIS 
TY  - CPAPER
TI  - Customer management by using duration models
T2  - ALIO-INFORMS Joint International Meeting
AU  - Portela, S.
AU  - Menezes, R.
PY  - 2010
CY  - Buenos Aires
ER  -