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The publication can be exported in the following formats: APA (American Psychological Association) reference format, IEEE (Institute of Electrical and Electronics Engineers) reference format, BibTeX and RIS.

Export Reference (APA) 
Vinhas da Silva, Rui & Rahimi, I. (2004). A Critical Success Factor for CRM Implementation. In 4th EURAM Conference. (pp. 0-0). Edimburgo
Export Reference (IEEE) 
R. M. Silva and I. Rahimi,  "A Critical Success Factor for CRM Implementation", in 4th EURAM Conf., Edimburgo, 2004, pp. 0-0
Export BibTeX 
@inproceedings{silva2004_1765610911353,
	author = "Vinhas da Silva, Rui and Rahimi, I.",
	title = "A Critical Success Factor for CRM Implementation",
	booktitle = "4th EURAM Conference",
	year = "2004",
	editor = "",
	pages = "0-0",
	publisher = "",
	address = "Edimburgo",
	organization = "St Andrews University",
	url = ""
}
Export RIS 
TY  - CPAPER
TI  - A Critical Success Factor for CRM Implementation
T2  - 4th EURAM Conference
AU  - Vinhas da Silva, Rui
AU  - Rahimi, I.
PY  - 2004
SP  - 0-0
CY  - Edimburgo
ER  -