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Vinhas da Silva, Rui & Rahimi, I. (2004). Issues in Implementing CRM: A Case Study. In Information Science and Information Technology Education Conference. (pp. 0-0). Rockhampton
R. M. Silva and I. Rahimi, "Issues in Implementing CRM: A Case Study", in Information Science and Information Technology Education Conf., Rockhampton, 2004, pp. 0-0
@inproceedings{silva2004_1732201239004, author = "Vinhas da Silva, Rui and Rahimi, I.", title = "Issues in Implementing CRM: A Case Study", booktitle = "Information Science and Information Technology Education Conference", year = "2004", editor = "", pages = "0-0", publisher = "", address = "Rockhampton", organization = "QLD", url = "" }