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Vinhas da Silva, Rui & Batista, L. (2004). Boosting Government Reputation through CRM. In 8th International Conference on Corporate Reputation, Image & Identity and Competitiveness. (pp. 0-0). Florida
R. M. Silva and L. Batista, "Boosting Government Reputation through CRM", in 8th Int. Conf. on Corporate Reputation, Image & Identity and Competitiveness, Florida, 2004, pp. 0-0
@inproceedings{silva2004_1765675335748,
author = "Vinhas da Silva, Rui and Batista, L.",
title = "Boosting Government Reputation through CRM",
booktitle = "8th International Conference on Corporate Reputation, Image & Identity and Competitiveness",
year = "2004",
editor = "",
pages = "0-0",
publisher = "",
address = "Florida",
organization = "Reputation Institute",
url = ""
}
English