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Vinhas da Silva, Rui & Batista, L. (2004). Boosting Government Reputation through CRM. In 8th International Conference on Corporate Reputation, Image & Identity and Competitiveness. (pp. 0-0). Florida
R. M. Silva and L. Batista, "Boosting Government Reputation through CRM", in 8th Int. Conf. on Corporate Reputation, Image & Identity and Competitiveness, Florida, 2004, pp. 0-0
@inproceedings{silva2004_1732205285375, author = "Vinhas da Silva, Rui and Batista, L.", title = "Boosting Government Reputation through CRM", booktitle = "8th International Conference on Corporate Reputation, Image & Identity and Competitiveness", year = "2004", editor = "", pages = "0-0", publisher = "", address = "Florida", organization = "Reputation Institute", url = "" }