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Aleem, A., Loureiro, S. M. C. & Martinho, J. (2023). From tech to touch: Self-concept and testimonials in AR try-on versus website. Journal of Research in Interactive Marketing. N/A
A. K. Aleem et al., "From tech to touch: Self-concept and testimonials in AR try-on versus website", in Journal of Research in Interactive Marketing, vol. N/A, 2023
@article{aleem2023_1734884967432, author = "Aleem, A. and Loureiro, S. M. C. and Martinho, J.", title = "From tech to touch: Self-concept and testimonials in AR try-on versus website", journal = "Journal of Research in Interactive Marketing", year = "2023", volume = "N/A", number = "", doi = "10.1108/JRIM-07-2023-0222", url = "https://www.emerald.com/insight/content/doi/10.1108/JRIM-07-2023-0222/full/html" }
TY - JOUR TI - From tech to touch: Self-concept and testimonials in AR try-on versus website T2 - Journal of Research in Interactive Marketing VL - N/A AU - Aleem, A. AU - Loureiro, S. M. C. AU - Martinho, J. PY - 2023 SN - 2040-7122 DO - 10.1108/JRIM-07-2023-0222 UR - https://www.emerald.com/insight/content/doi/10.1108/JRIM-07-2023-0222/full/html AB - Purpose One of the main challenges that brands face is the ability to provide a real-life experience through online platforms. The aim of this study is to analyze consumers' self-concept and testimonials through an augmented reality (AR) try-on app versus a website. Design/methodology/approach An online survey was conducted with 222 participants, in which they were randomly exposed to two scenarios: AR try-on app or website experience and positive versus negative reviews presence. Findings The findings indicate positive effects of ideal self-congruence on purchase intention and confidence in fit. Low self-esteem consumers experience greater ideal self-congruence using AR when compared to the website. Confidence in fit partially mediates between ideal self-congruence and purchase intention. Higher levels of diagnosticity of reviews conduct to higher levels of purchase intention. Originality/value This study contributes to interactive marketing by exploring the effect of appearance self-esteem in the relationship between AR app versus website and ideal self-congruence and how this influences consumer behavior. In addition, the study also emphasizes the role of testimonials in shaping consumer intentions. ER -