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Portela, S. & Menezes, R. (2012). A semi-markov model of customer lifetime in the Portuguese fixed telecommunications industry. 3rd International Workshop on Statistical Physics and Mathematics for Complex Systems (SPMCS 2012).
S. M. Portela and R. M. Menezes, "A semi-markov model of customer lifetime in the Portuguese fixed telecommunications industry", in 3rd Int. Workshop on Statistical Physics and Mathematics for Complex Systems (SPMCS 2012), Kazan, 2012
@misc{portela2012_1732200028061, author = "Portela, S. and Menezes, R.", title = "A semi-markov model of customer lifetime in the Portuguese fixed telecommunications industry", year = "2012", howpublished = "Outro", url = "http://old.kpfu.ru/conf/spmcs2012/bin_files/program_draft27aug!18.pdf" }
TY - CPAPER TI - A semi-markov model of customer lifetime in the Portuguese fixed telecommunications industry T2 - 3rd International Workshop on Statistical Physics and Mathematics for Complex Systems (SPMCS 2012) AU - Portela, S. AU - Menezes, R. PY - 2012 CY - Kazan UR - http://old.kpfu.ru/conf/spmcs2012/bin_files/program_draft27aug!18.pdf ER -