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Liu, Y. & Duarte, H. (N/A). Repairing public trust through communication in health crises: A systematic review of the literature. Public Management Review. N/A
Y. Liu and H. M. Duarte, "Repairing public trust through communication in health crises: A systematic review of the literature", in Public Management Review, vol. N/A, N/A
@article{liuN/A_1732393031105, author = "Liu, Y. and Duarte, H.", title = "Repairing public trust through communication in health crises: A systematic review of the literature", journal = "Public Management Review", year = "N/A", volume = "N/A", number = "", doi = "10.1080/14719037.2023.2284224", url = "https://www.tandfonline.com/journals/rpxm20" }
TY - JOUR TI - Repairing public trust through communication in health crises: A systematic review of the literature T2 - Public Management Review VL - N/A AU - Liu, Y. AU - Duarte, H. PY - N/A SN - 1471-9037 DO - 10.1080/14719037.2023.2284224 UR - https://www.tandfonline.com/journals/rpxm20 AB - Public trust repair is a particularly important issue in public administration during public crises. Taking health crises as the context and trust repair as a lens, we systematically reviewed existing research to provide comprehensive insights into how public trust can be rebuilt through communication. From this, we identified five categories of trust-repairing communication strategies and integrated a framework by discussing the communication elements those strategies involved. Moreover, we conducted a critical analysis of how these communication strategies help build trust through the six trust-repair mechanisms put forward by Bachmann, Gillespie, and Priem (2015). ER -