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Export Reference (APA) 
Carrasco, A., Andrade, M. A. P., Rosa, Á. & Teodoro, M. F. (2023). Management excellence model use: Brazilian electricity distributors case. In Kitsos, C. P., Oliveira, T. A., Pierri, F., and Restaino, M. (Ed.), Statistical modelling and risk analysis. Proceedings in Mathematics & Statistics. (pp. 41-52). Perugia, Italy: Springer.
Export Reference (IEEE) 
A. Carrasco et al.,  "Management excellence model use: Brazilian electricity distributors case", in Statistical modelling and risk analysis. Proc. in Mathematics & Statistics, Kitsos, C. P., Oliveira, T. A., Pierri, F., and Restaino, M., Ed., Perugia, Italy, Springer, 2023, vol. 430, pp. 41-52
Export BibTeX 
@inproceedings{carrasco2023_1715928433850,
	author = "Carrasco, A. and Andrade, M. A. P. and Rosa, Á. and Teodoro, M. F.",
	title = "Management excellence model use: Brazilian electricity distributors case",
	booktitle = "Statistical modelling and risk analysis. Proceedings in Mathematics & Statistics",
	year = "2023",
	editor = "Kitsos, C. P., Oliveira, T. A., Pierri, F., and Restaino, M.",
	volume = "430",
	number = "",
	series = "",
	doi = "10.1007/978-3-031-39864-3_4",
	pages = "41-52",
	publisher = "Springer",
	address = "Perugia, Italy",
	organization = "",
	url = "https://link.springer.com/book/10.1007/978-3-031-39864-3"
}
Export RIS 
TY  - CPAPER
TI  - Management excellence model use: Brazilian electricity distributors case
T2  - Statistical modelling and risk analysis. Proceedings in Mathematics & Statistics
VL  - 430
AU  - Carrasco, A.
AU  - Andrade, M. A. P.
AU  - Rosa, Á.
AU  - Teodoro, M. F.
PY  - 2023
SP  - 41-52
SN  - 2194-1009
DO  - 10.1007/978-3-031-39864-3_4
CY  - Perugia, Italy
UR  - https://link.springer.com/book/10.1007/978-3-031-39864-3
AB  - The article evaluates the impact of the use of the excellence management model (EMM) in Brasil by electricity distribution companies and their impact on customer satisfaction, that is, on the index of consumer satisfaction evaluation (ICSE). A total of 10 year were evaluated for the use of the model in groups of companies with different levels of model implantation (users, indifferent, engaged and winning) using statistical methods. As result, it was verified the existence of differences between the groups revealed the correct decision by the use of the model seen by this view. The results can be used by similar organizations or other industries.
ER  -